7th & 8th November 2017

Event Agenda Day 2

Event Agenda
08:30 - 08:45

Coffee and Networking Break

08:45 - 09:05
Allison Duggall, Deputy Director of Public Health Allison Duggall
Deputy Director of Public Health
Kent County Council
Kent County Council


Public Health in Local Authorities and the use of Data to Inform Public Service Transformation

In these times of austerity and continual change it is essential that local authority decisions are based on the best available evidence. When public health was repatriated to local authorities in 2013 it brought with it additional staff resource that was well-versed in informatics, evidence assessment and evaluation techniques. This created an opportunity to break down organisational silos and align health data and other local government data. This data can inform public service transformation, test 'what works' in public services and aid the identification and forecasting of future service pressures and outcomes. This is of particular interest at present, as we develop local Sustainability and Transformation Plans and improve the integration of health and social care.

09:05 - 09:25
Julie Rendle-Eames, Head of Customer Experience Julie Rendle-Eames
Head of Customer Experience
West Sussex County Council
West Sussex County Council

Doing the Basics Brilliantly

At a time of austerity West Sussex County Council, like other authorities, needs to find a different way to deliver its services. A key focus for us is delivering the right outcomes for our customers, where thinking about the service we provide them is at the heart of all we do – every decision, every action.

We are taking the approach of 'Doing the Basics Brilliantly' redesigning the end to end customer journey, not just focusing on the front end or on what's broken. We want to make it easier for our customers to get the help they need, when they need it.

We have a customer transformation programme, 'Proud to Serve', where we aim to transform into a digital council, taking a four pronged approach: Customer, Staff, Communities and Place. We are also working to improve our customers' first point of contact with the council.

09:25 - 09:45

Solution Provider Case Study

09:45 - 10:05
Rebecca Peck, Head of Customer Service, Digital and Transformation Rebecca Peck
Head of Customer Service, Digital and Transformation
Milton Keynes Council
Milton Keynes Council

Digital Transformation MK: putting customers first

In Milton Keynes digital services are enabling transformation across the council and beyond. Supporting closer integration of health and social care and enabling demand reduction across services through prevention and channel shift.

Proactively involving customers in the design, development and ongoing evaluation of services has ensured they are relevant and easy to use. Customers are empowered to self-serve and their expectations are managed early enabling satisfaction to remain high in a context of increasing demand and reducing resources.

The fast paced MK Customer Programme has delivered integrated, corporate digital services including pay, book, assess, apply and includes services as diverse as safeguarding and street lighting. MK digital services are mobile responsive, accessible and have received national recognition, rated as 4* in SOCITM better connected 2017. This session will highlight key developments and share lessons from the journey so far.

10:10 - 10:30

Solution Provider - Stream 1/2/3/4

10:30 - 10:45

Coffee & Networking Break

10:45 - 12:00

Business Meetings

Business Meeting
12:00 - 12:20
Peter Davies, Head of Digital Transformation Peter Davies
Head of Digital Transformation
Canterbury City Council
Canterbury City Council

Don't change - Transform

Canterbury City Council is on a digital journey. Through the formation of a dedicated digital transformation team in August 2016, the council is creating a digital by design culture to encourage a digital by choice service for its customers. At the heart of their transformation agenda is the customer - using the principles set out in the Cabinet Office's Local Government Digital Service Standard, the council is critically reviewing and challenging traditional ways of working that are ultimately reducing costs, increasing satisfaction and empowering staff. The presentation by the council's head of digital transformation will provide guidance on how transformation rather than change can be embedded in local authorities large and small through relevant examples and experiences.

12:25 - 12:45
Lorraine O'Donnell, Director of Transformation and Partnerships Lorraine O'Donnell
Director of Transformation and Partnerships
Durham County Council
Durham County Council

STREAM ONE The Next Phase - Durham County Council

In 2014 Durham County Council won the award for 'Council of the year', they were praised for relations with local businesses, support for SMEs, real progress in community asset transfer and the contribution made to the wider area. This council has also made considerable efforts to engage the community.

In the next three years, Durham County Council are aiming to move their HQ, design a new building with a new culture, make digital improvements and make new improvement work with children services. This decision is much more than the council simply moving into a new building and reducing its ongoing costs, but will pave the way for investment that will bring more and better jobs for the residents of County Durham. In this session, Lorraine will cover how Durham aim to meet their goal. Alongside this she will discuss how Durham are kicking off the health and social care agenda whilst maximising partnership working and prevention.

12:25 - 12:45
Chris Law, Head of Finance Operations Chris Law
Head of Finance Operations
Northamptonshire County Council/ LGSS

STREAM TWO ERP, Collaboration and Innovation

LGSS has recently implemented a new ERP platform (Unit 4 Business World) across the three partners - Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council. Concurrently it also introduced a new online supplier portal to manage all purchase ordering and invoicing to significantly reduce costs, improve the supplier experience and enable the Authorities to leverage its' purchasing power and compliance. Chris Law, LGSS Head of Finance Operations will outline the changes, challenges and benefits of this move including how three councils have converged processes to enable a standard way of working to be implemented that will reduce the time staff spend on purchasing activity together with improving the supplier experience. Through collaboration and innovation with the provider of the supplier portal he will explain how to leverage technology available and why it was so important to them to make this change.

12:25 - 12:45
Sally Millett, Head of Digital Strategy, Transformation & Assurance Sally Millett
Head of Digital Strategy, Transformation & Assurance
Shared Digital - Camden, Haringey & Islington Councils
Shared Digital - Camden, Haringey & Islington Councils

STREAM THREE Creating a modern Shared Digital Service - A Journey of Convergence

Shared Services, as a new business model for local government, are emerging across the county. The London Boroughs of Camden, Haringey and Islington have agreed to do just that... created a new Shared Digital service.

But what does this mean in practice and how do you go about creating a modern, resilient digital service which supports 750,000 residents and 15,000 staff... one which meets the varying needs of all stakeholders!

This presentation will share our journey of convergence focussing on the challenges, benefits and lessons learned to date.

12:50 - 13:20
Allison Duggall, Deputy Director of Public Health Allison Duggall
Deputy Director of Public Health
Kent County Council
Kent County Council

Dr Geraldine Strathdee OBE, National Clinical Director for Mental Health Dr Geraldine Strathdee OBE
National Clinical Director for Mental Health
NHS England
NHS England

Dr Graeme Betts, Interim Corporate Director Adult Social Care and Health Directorate Dr Graeme Betts
Interim Corporate Director Adult Social Care and Health Directorate
Birmingham City Council
Birmingham City Council

Linda Whalley, Director of Strategy Linda Whalley
Director of Strategy
NHS Digital
NHS Digital


Panel session Lets discuss - Health and Social Care

Local Authorities and NHS organisations are both under tremendous financial pressure. With 2020 just around the corner, the discussion on integration has never been so vital. This session will give you a unique opportunity to have an interactive discussion with representatives from Local Government Authorities and NHS Trusts who will be demonstrating the use of ambitious and innovative approaches to efficiently deliver integrated Health and Social Care.

Panel Session
13:20 - 13:30

Chair's closing remarks

13:30 - 13:45

Coffee & Networking Break - Event Close

13:30 - 14:30