15th & 16th May 2018

Agenda


Event Agenda

08:00 - 08:35

Registration and Networking Reception

08:35 - 08:45

Mel Lock, Adults and Health Operations Director
Mel Lock
Adults and Health Operations Director
Somerset County Council

Chair's Opening Remarks

08:45 - 09:05

Richard Williams, Commercial and Business Services Director
Richard Williams
Commercial and Business Services Director
Somerset County Council
OPENING KEYNOTE

Introducing Somerset's Technology and People Programme

Somerset County Council is delivering an ambitious and ground-breaking Technology and People Programme. This is underpinned by a cloud first ICT strategy that recognises that the people components of the programme are as important as the technology in delivering benefits.

Richard will discuss the background to the programme and the technological, cultural and business changes that are being implemented. He will highlight some of the challenges he and his team have faced, including the exit from South West One, as well as the practical lessons being learnt that will be relevant for any local authority embarking on radical technology enabled change.

09:05 - 09:25

Dionne Lowndes, Head of Digital
Dionne Lowndes
Head of Digital
Staffordshire County Council

Building a Smart Staffordshire

Dionne Lowndes, Head of Digital for Staffordshire County Council (SCC) will explain in this session how SCC are responding to the Industrial Strategy White Paper 2017. The 3 main points that Dionne will cover include:

People - the role of technology means increasing change for how people live, work and earn. For Staffordshire, we are putting in place transformation and inclusivity strategies at workforce and community level.

Partnership - the Industrial Strategy is underpinned by the need to co-create the UK’s future. Smart Staffordshire is the co-creation of a shared strategy with our partners to ensure that Staffordshire gets the best deal and the brightest economic future.

Place - by developing a People Helping People approach to co-create self-supporting communities and using innovation to help Staffordshire to meet the needs of our ageing society.

09:25 - 09:45

Solution Provider Case Study

09:45 - 10:05

Paul Frainer, Head of Partnerships and Development
Paul Frainer
Head of Partnerships and Development
Essex County Council
Richard Boughey, Director, EES for schools
Richard Boughey
Director, EES for schools

It's Time To Make Some Money!

EES and Place Services are two major internal trading arms of Essex County Council (ECC) employing circa 300 staff between them. Owned by ECC as 'in house' traded services, both EES and Place Services combine specialist skills and products developed by the County Council in ‘fit
for purpose’ trading models in order to cover costs of the services and generate revenue surplus back to the County Council.

In this session, Paul and Richard will showcase examples of the success
of both these organisations and how they have enabled them to grow and evolve into competitive and effective businesses. Whilst doing this, they have been able to retain and grow specialist skills and capacity within ECC, creating resilience in both the education and specialist planning functions. Not to forget all the challenges they faced along the way...

10:10 - 10:30

Solution Provider Case Study - Stream 1/2/3/4

10:30 - 10:45

Coffee and Networking Break

Coffee and Networking Break

10:45 - 11:05

Jo Lancaster, Managing Director
Jo Lancaster
Managing Director
Huntingdonshire District Council

It's All Our Problem

In a changing world, any organisation or business that cannot adapt to the new norms will not survive. This is also true of local authorities such as Huntingdonshire District Council which looks after the people, economy and environment of Huntingdonshire. The District Council
has begun a three year transformation programme called Mosaic, which looks at doing things differently, helping employees work smarter not harder, and driving continuous improvement throughout the whole organisation. Everything the council does should start and end with the customer (residents, businesses and partner organisations) in mind. This alternative approach will eliminate inefficiency and increase productivity.

11:05 - 11:25

Solution Provider Case Study

11:30 - 11:50

Solution Provider Case Study - Stream 1/2/3/4

11:55 - 12:15

Sudip Trivedi, Head of Data and Analytics and Connectivity
Sudip Trivedi
Head of Data and Analytics and Connectivity
London Borough of Camden

The Journey To Becoming A Data Driven Organisation

Camden's ambitions have grown in parallel to its use of technology. Over time, we are moving from a set of quasi-independent, legislation-driven services to a single organisation which delivers outcomes, not just services, for residents in the most efficient way possible. Over the same period, we have moved from paper-based records held in those silos to a huge amount of (mostly) digitised data. The presentation will provide an opportunity for us to go over Camden’s journey to becoming a data driven organisation, some of the progress to date and the journey’s evolution.

12:15 - 12:35

Solution Provider Case Study

12:40 - 13:35

Group 1 - P2P Connect Speed Networking

Group 1 - P2P Connect Speed Networking

12:40 - 13:35

Simon Putnam, Head of Digital Services
Simon Putnam
Head of Digital Services
Newham Borough Council

Group 2 - Group Discussion Squaring The Digital Circle

Every Local Authority faces the same challenges in maintaining and improving the delivery
of services whilst facing significant budgetary pressures. Transformation programmes of all kinds have been run, producing new operating models, new ways of working, restructures and improved technologies.

As we strive for greater economies, we are increasingly turning to technology to help us. The digital agenda is now at the heart of this struggle. We have seen what a Digital operating model has done to revolutionise businesses - Amazon, Ebay, etc. but Simon’s question is: Can Local Authorities emulate the operational efficiencies of these companies when our service is so diverse? Also, is there a genuine desire from the public to access services via some “e-portal”? Does this take away some of the humanity that needs to be shown to people in need?

There are numerous "consumable" services that can and probably should be moved into a self- serve digitally delivered function – and many have been with great success. But where do we draw the line? Indeed - should we draw a line at all?

Group 2 - Group Discussion Squaring The Digital Circle

13:35 - 14:30

Networking Lunch

Networking Lunch

14:35 - 15:30

Group 2 - P2P Connect Speed Networking

Group 2 - P2P Connect Speed Networking

14:35 - 15:30

Simon Putnam, Head of Digital Services
Simon Putnam
Head of Digital Services
Newham Borough Council

Group 1 - Group Discussion Squaring The Digital Circle

Every Local Authority faces the same challenges in maintaining and improving the delivery
of services whilst facing significant budgetary pressures. Transformation programmes of all kinds have been run, producing new operating models, new ways of working, restructures and improved technologies.

As we strive for greater economies, we are increasingly turning to technology to help us. The digital agenda is now at the heart of this struggle. We have seen what a Digital operating model has done to revolutionise businesses - Amazon, Ebay, etc. but Simon’s question is: Can Local Authorities emulate the operational efficiencies of these companies when our service is so diverse? Also, is there a genuine desire from the public to access services via some “e-portal”? Does this take away some of the humanity that needs to be shown to people in need?

There are numerous "consumable" services that can and probably should be moved into a self- serve digitally delivered function - and many have been with great success. But where do we draw the line? Indeed - should we draw a line at all?

Group 1 - Group Discussion Squaring The Digital Circle

15:30 - 15:45

Coffee and Networking Break

Coffee and Networking Break

15:45 - 16:30

Business Meetings

Business Meetings

16:30 - 16:50

Chris Law, Head of Finance Operations
Chris Law
Head of Finance Operations
LGSS

Collaborate, Change and Support: The Key Ingredients for LGSS

LGSS has recently implemented a new ERP platform (Unit 4 Business World) across the three partners – Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council – replacing two Oracle and one SAP platform. Concurrently they also introduced a new online supplier portal to manage all purchase ordering and invoicing to significantly reduce costs, improve the supplier experience and enable the Authorities to leverage its purchasing power and compliance.

Chris Law, LGSS Head of Finance Operations outline the changes, challenges and benefits of this move including how three councils have converged processes to enable a standard way of working to be implemented that will reduce the time staff spend on purchasing activity together with improving the supplier experience. Through collaboration and innovation with the provider of the supplier portal he will explain how LGSS is leveraging the technology available and why it was so important to them to make this change.

16:55 - 17:15

Solution Provider Case Study - Stream 1/2/3/4

17:15 - 18:15

Business Meetings

Business Meetings

18:15 - 18:35

John Quinn, Director of Corporate Services
John Quinn
Director of Corporate Services
Westminster City Council and the Royal Borough of Kensington and Chelsea
CLOSING KEYNOTE

A Digital City for All

The vision for Westminster is a 'Digital City for All' which will provide end-to-end digital services, processes and platforms designed to connect communities, enhance customer experience and reduce cost. To do this, the Council are focusing on:

  • Creating a 'citizen' portal to provide access 24x7 and simplify access and communication to our citizens
  • Re-designing access to our services centred around our citizens needs and how they wish to engage
  • Using our data and insight intelligently to predict and intervene in the best interests of our citizens
  • Increasing our effectiveness, efficiency and citizen satisfaction by speeding up our services and getting it right first time

John will discuss how being at the heart of the Capital brings some unique challenges and opportunities.

18:35 - 19:05

Shabir Ladak, Head of Finance
Shabir Ladak
Head of Finance
Birmingham City Council

Heading Towards A Sustainable Market for Adult Social Care in Birmingham

The challenges facing most Local authorities around Adult Social Care are immense. Pressures from the external market include Inflation, greater demand and lack of alternative provision
in some areas. This has led to a different approach in Birmingham in working towards a sustainable future and a partnership approach with providers. Let's discuss!

Heading Towards A Sustainable Market for Adult Social Care in Birmingham

18:35 - 19:05

Mel Lock, Adults and Health Operations Director
Mel Lock
Adults and Health Operations Director
Somerset County Council

Transformation Through Data and Practice Change

The imperative for public services to fully exploit the potential of modern digital tools, technologies and approaches to improve delivery and save money has never been greater. Time to hear from you! Mel will start this session and ask you what changes do you want to make and how can this benefit your organisation?

Transformation Through Data and Practice Change

18:35 - 19:05

Eva Hrobonova, Deputy Director of Public Health
Eva Hrobonova
Deputy Director of Public Health
City of Westminster, The Royal Borough of Kensington and Chelsea and London Borough of Hammersmith and Fulham

Whole Council Approach To Public Health: What Does It Mean, Why And How Can We Achieve It?

To debate the merits and drawbacks of making the health of the public everybody’s business within a local authority setting. Drawing on examples, Eva will illustrate the process and outcomes achieved and discuss the lessons learned. Eva is keen to hear your views!

Whole Council Approach To Public Health: What Does It Mean, Why And How Can We Achieve It?

18:55 - 19:10

Coffee and Networking Break - Day 1 Close

Coffee and Networking Break - Day 1 Close

20:15 - 20:30

Drinks Reception

Drinks Reception

20:30 - 22:30

Networking Dinner

Networking Dinner